Privacy Policy

Last updated: September 2025

At Your Space Salon & Spa ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

We collect information about you in various ways. The information we may collect includes:

Personal Information You Provide Directly

We collect personal information that you voluntarily provide to us when you:

• Create an account on our website or mobile app
• Book appointments for salon or spa services
• Purchase products or gift cards
• Subscribe to our newsletter or promotional communications
• Participate in surveys, contests, or promotions
• Contact us for customer support or inquiries
• Leave reviews or feedback about our services
• Apply for employment opportunities

This information may include your name, email address, phone number, mailing address, date of birth, payment information, service preferences, and any other information you choose to provide.

Information We Collect Automatically

When you visit our website or use our services, we may automatically collect certain information about your device and usage patterns, including:

• IP address and location data
• Browser type and version
• Operating system information
• Pages visited and time spent on our website
• Referring website information
• Device identifiers and characteristics
• Cookies and similar tracking technologies

Information from Third Parties

We may receive information about you from third-party sources, including:

• Social media platforms when you interact with our content
• Payment processors for transaction verification
• Marketing partners and advertising networks
• Public databases and directories
• Referral programs and partnerships

How We Use Your Information

We use the information we collect for various business purposes, including:

Service Provision

We use your information to provide, maintain, and improve our salon and spa services, including:

• Processing appointments and service bookings
• Managing your account and preferences
• Providing customer support and assistance
• Processing payments and transactions
• Delivering products and services you have requested

Communication

We use your contact information to communicate with you about:

• Appointment confirmations and reminders
• Service updates and changes
• Promotional offers and special events
• Newsletters and marketing communications
• Customer satisfaction surveys
• Important policy updates

Business Operations

We use your information to support our business operations, including:

• Analyzing usage patterns and trends
• Improving our website and services
• Developing new products and services
• Conducting market research and analytics
• Preventing fraud and ensuring security
• Complying with legal obligations

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business, including:

• Payment processors for transaction processing
• Email service providers for communications
• Appointment scheduling systems
• Marketing and advertising partners
• Analytics and data analysis services
• Cloud storage and hosting providers

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, including:

• Court orders or subpoenas
• Government investigations
• Regulatory compliance requirements
• Protection of our rights and property
• Prevention of fraud or illegal activities

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction. We will provide notice of any such transfer and ensure that your information is protected in accordance with this privacy policy.

Data Security

We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

Technical Safeguards

• Encryption of sensitive data in transit and at rest
• Secure socket layer (SSL) technology for website communications
• Regular security assessments and vulnerability testing
• Access controls and authentication systems
• Firewall protection and intrusion detection
• Regular security updates and patches

Administrative Safeguards

• Employee training on data protection and privacy
• Limited access to personal information on a need-to-know basis
• Regular security audits and compliance reviews
• Incident response procedures and breach notification protocols
• Background checks for employees with access to sensitive data

Physical Safeguards

• Secure facilities with controlled access
• Secure disposal of physical documents containing personal information
• Protection of computer systems and servers
• Secure backup and recovery procedures

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

Access and Portability

You have the right to request access to the personal information we hold about you and to receive a copy of that information in a portable format.

Correction and Updates

You have the right to request correction of any inaccurate or incomplete personal information we hold about you.

Deletion

You have the right to request deletion of your personal information, subject to certain legal and business requirements.

Opt-out of Marketing

You can opt-out of receiving marketing communications from us at any time by:

• Clicking the unsubscribe link in our emails
• Contacting us directly at privacy@yourspacesalon.com
• Updating your preferences in your account settings

Cookie Preferences

You can control cookies through your browser settings or our cookie preference center. However, disabling certain cookies may affect the functionality of our website.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Our retention periods are based on:

• The nature of the information and the purpose for which it was collected
• Legal and regulatory requirements
• Business needs and operational requirements
• Your consent and preferences

International Data Transfers

If you are located outside of Canada, please note that your information may be transferred to and processed in Canada or other countries where our service providers are located. We ensure that such transfers are conducted in accordance with applicable data protection laws and implement appropriate safeguards to protect your information.

Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending you an email notification
• Providing notice through our services

Your continued use of our services after any changes to this privacy policy constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us at:

Your Space Salon & Spa
Privacy Officer
Email: privacy@yourspacesalon.com
Phone: (416) 555-0123
Address: 123 Beauty Lane, Toronto, ON M5V 3A8

We will respond to your inquiry within 30 days of receipt and work with you to address any concerns you may have about our privacy practices.